Objectives

This 1-day practical workshop aims to build confidence and equip participants with a range

of practical skills, tools and technique which they can use to proactively and confidently

managing others.

 

Managing other people can be challenging. Individuals and teams differ greatly, and what works

for one may not work for another. That’s why understanding management principles and developing

the right behaviours is essential.

Content

Course content:

Objective setting

  • Communication concerns, challenges and desired R.O.I.
  • Establishing personal and business critical objectives

Making an Impact

  • Core Delivery Skills and creating credibility
  • Non-verbal – eye contact, posture and body language
  • Verbal – use of voice, language and strategic use of silence

Handling Nerves

  • Audience focus and nerve control
  • Relaxation techniques

Strategic Preparation & Structure

  • Preparation template
  • Identifying, assessing and targeting audiences incl. key individuals
  • Matching content to audience
  • Classic and alternative approach to presentation structure  - how to be innovative
  • Time management, rehearsal and flexibility
  • Impromptu structure / sound-bites

Opening and Closing Skills

Audience Involvement & Management

  • Direct and indirect
  • Establishing rapport and maintaining interest
  • Using humour appropriately
  • Handling questions, objections and controversy
  • How to say ‘no’ positively

Making Requests

  • Assertiveness
  • Structure
  • Clarity

Visual aids & documentation Overview

Review /Action Planning

How to book

Please contact your Learning & Development manager if you are interested in this course.