Objectives

To provide participants with an understanding of unconscious bias Specifically, how it can affect individuals at work in areas such as relationships, decision making, customer engagement and performance management, together with simple techniques to overcome its potentially negative effects.

Content

  • Defining unconscious bias – what is it and where does it come from?
  • The tell-tale signs of unconscious bias – what it looks like in practice
  • The impact of unconscious bias at work – with colleagues, clients and other stakeholders
  • Identifying personal triggers
  • Simple steps to ensure the negative consequences of unconscious bias are prevented or removed
  • Practical application and action planning
Learning Outcomes:
  • Understand what unconscious bias is and how it can occur in the workplace
  • Identify instances of unconscious bias in the workplace and explain why these occur and the impact they can have
  • Describe and apply evidence-based techniques to identify, challenge, prevent and remove areas of unconscious bias in the workplace
  • Demonstrate an increased awareness of yours and others’ behaviours and employ techniques to check any personal instances of unconscious bias at work

Who should attend: Individuals at all levels of the firm

How To Book

Please contact your Learning & Development Manager if you are interested in this course.