Objectives

The receptionist is usually the first person the client meets when visiting the firm. The role is critical in providing the right first impression and underpinning the positive image which the firm seeks to present. Helpful meeting and greeting skills remove the risk of losing a relationship even before it has begun.

To demonstrate the skills required to professionally greet, identify, assess and satisfy visitors’ and callers’ needs. To understand the importance of visual image. To increase confidence and professionalism.

Content

  • Qualities of an outstanding receptionist
  • Communication skills
  • Questioning and listening
  • Message taking and screening calls
  • Resolving problems – keeping calm
  • Organising your work
  • Regulatory issues – discrimination and misrepresentation
  • Tips and techniques

Testimonials:
“Extremely useful, made me think of how I am now in my role and how I can use my new skills learnt, to better myself”
“Covered everything needed and hoped would be included”

Who should attend: Paralegals and support staff

How To Book

Please contact your Learning & Development Manager if you are interested in this course.