Objectives
The aim of this 1 day interactive workshop is to provide some practical guidance and equip delegates with skills and understanding of the different behaviour styles, how they want to be seen and how to make a positive impact and impression on others. This workshop will consider how to promote themselves, the different working styles, how they prefer to work and communicate and their skills and attributes within the organisation or outside of same in their daily roles.
- Explain how their behaviour affects the behaviour of others
- Understand the importance and relevance of personal impact and have an awareness as to how others might see them
- Be able to understand how to make a positive and professional impact on others
- Manage events/situations/behaviours rather than personalities
- Establish positive productive working relationships with those who might previously have been viewed as difficult or uncooperative
Content
- Developing an understanding of different types of behaviour and how we come across and how we are perceived by others including an introduction to the transactional analysis and working styles.
- Observing behaviours and language and understanding the impact of behaviours on others.
- Making a positive impact – personal awareness and personal style, use of personality and behavioural interaction using the DISC model;
- Recognising how our behaviour affects others
- Adapting our behaviours to suit different people and situations within the workplace
- Using a positive approach
- Effective communication techniques: verbal, non-verbal and behaviour
- Establish positive productive working relationships in potentially challenging situations.
- Skills practice and activities
- Action plans as a result of attending the workshop
Who should attend: Trainee solicitors, paralegals and support staff
How To Book
Please contact your Learning & Development Manager if you are interested in this course.