Objectives
All delegates attending this course will gain a good understanding of relationship management and be confident in networking.
Content
Relationship Management- What is relationship management and why does it matter?
- Maximising value from client relationships
- Key skills
- Developing emotional intelligence to support relationships
- Communicating effectively in client interactions
- Demonstrating assertiveness behaviour
- Growing influencing skills
Networking
- Preparing for a networking event
- Making initial contact
- Joining a conversation
- Goal setting
- Awareness of the firm's broader offer (not just own specialism)
- Following up
- Skills practice
Tutor: Neil Moses is a senior Training Consultant and experienced Executive Coach with outstanding management, coaching, counselling and training expertise. Neil has been described as a 'charismatic and powerful facilitator who really makes a difference'. A key focus of Neil's work is leadership and management development programmes and stand-alone modules at all levels. He also undertakes a range of coaching assignments for managers and directors and up to and including executive teams.
Who should attend: Paralegals and support staff
How To Book
Please contact your Learning & Development Manager if you are interested in this course.