Objectives
Working life is never totally smooth, and occasionally those working in law firms must face up to potentially stressful human interactions. Dealing with negative behaviour positively and professionally is a highly regarded interpersonal skill – one which reduces the risk of losing greatly valued relationships.
To increase understanding of why people are sometimes difficult. To develop awareness of problems and how to deal with them. To know when to seek help.
Content
• Understanding negative behaviour• Tactics for dealing with difficult situations
• Positive phrasing – avoiding triggers
• Resolving problems
• Delivering bad news
• Presenting a positive image
• Using preferred communication styles
• Maintaining composure
• Dealing with feedback
How To Book
Please contact your Learning & Development Manager if you are interested in this course.