Objectives

This course uses the principles of Emotional Intelligence (Emotional Quotient or ‘EQ’) to help delegates to better understand other people and to appreciate their outlook and values. It is tailored to the specific requirements of our clients and their staff and the way they want to use EQ when interacting and communicating with others. The course equips delegates with a range of new and diverse practical skills, tools and techniques.

Content

  • We will focus on what communication really means to us and our personal experiences of communication.
  • We will look at the five 'domains' of EQ
    • Knowing your emotions.
    • Managing your own emotions.
    • Motivating yourself.
    • Recognising and understanding other people's emotions.
    • Managing relationships and the emotions of others.
  • We will consider how our personalities affect the way we communicate
  • The principles of Transactional Analysis
  • Empathy and Trust as a platform for effective understanding, communication and relationships.
  • Exploring perceptions using Johari Window
  • Maslow's Hierarchy of Needs and its relevance to EQ
  • Communication skills including
    • our choice of words
    • our ability to listen to what is being said to us
    • our ability to respond
    • our interpretation of body language
    • the impact we are having on others

Who should attend: All those looking to improve communication skills

How To Book

Please contact your Learning & Development Manager if you are interested in this course.