Objectives

By the end of this training, you will be better able to describe the differences between assertive, aggressive and passive behaviours. Describe the need for and benefits of assertive behaviour and respond to challenging situations in a more assertive and confident manner.

Content

Course content:

Introduction
  • Personal objectives
  • Course objectives and timetable
What is Assertiveness?
  • Definition
  • Aggressive and Passive behaviours
  • Dealing with Aggression and Passive behaviours
  • Body language
  • Benefits of Assertive behaviour
What stops us from being more Assertive?
  • Stages of Assertion
  • DESC
  • Saying ‘No’
Self-talk

Action planning and the ‘real world’

Review and evaluation

Who should attend: Support staff, junior fee earners and trainee solicitors

Course grade: Introductory

How To Book

Please contact your Learning & Development Manager if you are interested in this course.